{"id":111944,"date":"2025-08-22T14:38:35","date_gmt":"2025-08-22T14:38:35","guid":{"rendered":"https:\/\/wildberry.ee\/faq\/"},"modified":"2026-08-11T15:08:21","modified_gmt":"2026-08-11T15:08:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/wildberry.ee\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"111944\" class=\"elementor elementor-111944 elementor-18\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d46a437 e-con-full e-flex sc_layouts_column_icons_position_left e-con e-parent\" data-id=\"d46a437\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-650a22c sc_fly_static elementor-widget elementor-widget-html\" data-id=\"650a22c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"wb-faq\">\n<header class=\"wb-hero\">\r\n    <span class=\"wb-eyebrow\">Frequently Asked Questions<\/span>\r\n    <h1 class=\"wb-h1\">Don't be afraid to ask. <br \/><em>We will answer honestly.<\/em><\/h1>\r\n    <p class=\"wb-lead\">Everything you should know about ordering, discreet delivery, payments and our carefully selected products. If you can not find an answer to your question, we are just one message away. <\/p>\r\n\r\n    <div class=\"wb-search\">\r\n      \r\n      \r\n    <\/div>\r\n\r\n    <!-- signature: orange tiles, thin white line icons -->\r\n    <div class=\"wb-tiles\">\r\n      <div class=\"wb-tile\">\r\n        \r\n        <span>Discreet Packaging<\/span>\r\n      <\/div>\r\n      <div class=\"wb-tile\">\r\n        \r\n        <span>Order's privacy<\/span>\r\n      <\/div>\r\n      <div class=\"wb-tile\">\r\n        \r\n        <span>Secure payment<\/span>\r\n      <\/div>\r\n      <div class=\"wb-tile\">\r\n        \r\n        <span>Fast delivery<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <nav class=\"wb-chips\" id=\"wbChips\" aria-label=\"Kategooriad\">\r\n      <button class=\"wb-chip\" data-cat=\"all\">All<\/button>\r\n      <button class=\"wb-chip\" data-cat=\"tellimine\">Ordering<\/button>\r\n      <button class=\"wb-chip\" data-cat=\"tarne\">Delivery<\/button>\r\n      <button class=\"wb-chip\" data-cat=\"maksmine\">Payment<\/button>\r\n      <button class=\"wb-chip\" data-cat=\"diskreetsus\">Discreteness <\/button>\r\n      <button class=\"wb-chip\" data-cat=\"tagastamine\">Return<\/button>\r\n      <button class=\"wb-chip\" data-cat=\"tooted\">Products<\/button>\r\n      <button class=\"wb-chip\" data-cat=\"tugi\">Customer support<\/button>\r\n    <\/nav>\r\n  <\/header>\r\n\r\n  <main id=\"wbList\">\r\n\r\n    <!-- ============ TELLIMINE ============ -->\r\n    <section class=\"wb-section\" data-cat=\"tellimine\">\r\n      <div class=\"wb-section-head\"><span class=\"tick\"><\/span><h2 class=\"wb-section-title\">Ordering and account<\/h2><span class=\"rule\"><\/span><\/div>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How can I make an order?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>Add the products you like to your cart, press <strong>Order<\/strong> and fill in the delivery information. Choose the parcel locker and the payment method that works best for you and confirm the order. We will send you an email with the order confirmation.  <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">Do I need to have an account to order?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>No, you don't. You can also make an order as a guest, without creating an account. Creating an account is still a comfortable way to track your orders, save the delivery addresses and be the first one to hear about new products and special offers.  <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">Can I change or cancel my order?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>If the order has not yet been shipped we can most likely change or cancel it. Contact us as fast as possible via email <strong>info@wildberry.ee<\/strong> and we will do our best to honor your request.  <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How to use a discount code?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>Insert the discount in the card or while making the order in the correct box and click <strong>Apply<\/strong>. The discount will be automatically reduced from the whole amount. Right now there is a code <strong>DERP86<\/strong>, that will give you 20% off on everything.  <\/p><\/div><\/div>\r\n      <\/details>\r\n    <\/section>\r\n\r\n    <!-- ============ TARNE ============ -->\r\n    <section class=\"wb-section\" data-cat=\"tarne\">\r\n      <div class=\"wb-section-head\"><span class=\"tick\"><\/span><h2 class=\"wb-section-title\">Shipping and delivery<\/h2><span class=\"rule\"><\/span><\/div>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">Which shipping options are available?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>The orders will be delivered to your nearest parcel locker. You can choose between <strong>DPD, SmartPost, Omniva and Unisend<\/strong>. When making the order choose the delivery company and locker that works the best for you.   <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How fast will the parcel be delivered?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>All the products that we have in stock in our local warehouse will be shipped in 1 business day and they will be in your chosen parcel locker in the next <strong>1-3 business days<\/strong>. You will recieve a notification once your package is ready to be collected. <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How much does the delivery cost?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>The price of delivery starts from <strong>2.99\u20ac<\/strong> and depends on the delivery option you chose. All orders over <strong>39\u20ac<\/strong> will have free shipping. The final shipping price will always show before confirming the order.  <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">Do you ship outside of Estonia?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>At the moment we are mainly concentrating on Estonia. If you wish to get your package delivered outside of Estonia, write us an email on <strong>info@wildberry.ee<\/strong> and we will work to find a solution for you. <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">Is the packaging discreet?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>Yes, always. We send all our packages in a <strong>neutral box<\/strong> that has no branding nor indication on what is inside. Your privacy is our number one priority.  <\/p><\/div><\/div>\r\n      <\/details>\r\n    <\/section>\r\n\r\n    <!-- ============ MAKSMINE ============ -->\r\n    <section class=\"wb-section\" data-cat=\"maksmine\">\r\n      <div class=\"wb-section-head\"><span class=\"tick\"><\/span><h2 class=\"wb-section-title\">Payment<\/h2><span class=\"rule\"><\/span><\/div>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">Which payment methods are available?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>You can comfortably use an Estonian bank's payment link: <strong>Swedbank, SEB, LHV, Coop Pank ja Luminor<\/strong>. We also accept card payments from <strong>Visa and Mastercard<\/strong>. Choose the payment method that works best for you.   <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">Is the payment secure?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>Yes. All payments are processed through an encrypted and secure payment solution, and <strong>we do not see or store your card details<\/strong>. Your payment goes directly to your bank or card payment service provider.  <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">When will the payment be deducted from my account?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>For bank-link or card payments, the amount is authorized immediately when you place the order. You will receive an order confirmation by email within a few moments. <\/p><\/div><\/div>\r\n      <\/details>\r\n    <\/section>\r\n\r\n    <!-- ============ DISKREETSUS ============ -->\r\n    <section class=\"wb-section\" data-cat=\"diskreetsus\">\r\n      <div class=\"wb-section-head\"><span class=\"tick\"><\/span><h2 class=\"wb-section-title\">Discreetness and privacy<\/h2><span class=\"rule\"><\/span><\/div>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How do you make sure the package is discreet?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>All our orders will be packaged in <strong>a neutral box<\/strong> without a description of the product nor any branding. You can get the order from the parcel locker as privately as you ordered it.  <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">What name will be on the package and on my bank statement?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>The package and your bank statement will show <strong>a neutral sender name<\/strong> that does not indicate the contents of the products. This way, your purchase remains private. <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How will you use my personal data?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>We use your data only to process your order and communicate with you. We <strong>do not share your data with third parties<\/strong> for marketing purposes. For more information, please see our Privacy Policy.  <\/p><\/div><\/div>\r\n      <\/details>\r\n    <\/section>\r\n\r\n    <!-- ============ TAGASTAMINE ============ -->\r\n    <section class=\"wb-section\" data-cat=\"tagastamine\">\r\n      <div class=\"wb-section-head\"><span class=\"tick\"><\/span><h2 class=\"wb-section-title\">Return and change<\/h2><span class=\"rule\"><\/span><\/div>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">Can I return the product?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>You can return unopened products in their original packaging <strong>within 14 days<\/strong> of receiving them. Notify us of your intention at <strong>info@wildberry.ee<\/strong>, and we will guide you through the return process. <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">Which products can not be returned?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>For hygiene and health protection reasons, intimate products with <strong>opened packaging or a removed seal<\/strong> cannot be returned. This is standard practice for all intimate products and helps protect the safety of every customer. <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How fast will the money be returned?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>When the returned product has been received and checked by us, we will return the money via the same payment method in the <strong>following 14 days<\/strong>. <\/p><\/div><\/div>\r\n      <\/details>\r\n    <\/section>\r\n\r\n    <!-- ============ TOOTED ============ -->\r\n    <section class=\"wb-section\" data-cat=\"tooted\">\r\n      <div class=\"wb-section-head\"><span class=\"tick\"><\/span><h2 class=\"wb-section-title\">Products and care<\/h2><span class=\"rule\"><\/span><\/div>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How to choose the correct product?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>With each product, you will find a detailed description, materials, and instructions for use. If you are unsure, contact us and we will help you find the right option for you. We recommend starting with <strong>body safe materials<\/strong> and a suitable water based lubricant.<br \/> <br \/>  <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How to take care of and clean the products?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>Clean products with lukewarm water and a gentle, fragrance free cleanser before and after use. Allow them to dry completely and store them in a clean, dry place. You will find more detailed instructions on each product\u2019s packaging.  <\/p><\/div><\/div>\r\n      <\/details>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">What are the products made of?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>We carefully select products made from body safe materials, such as <strong>medical grade silicone<\/strong>. The material of each product is specified in the product description so you can make an informed choice. <\/p><\/div><\/div>\r\n      <\/details>\r\n    <\/section>\r\n\r\n    <!-- ============ KLIENDITUGI ============ -->\r\n    <section class=\"wb-section\" data-cat=\"tugi\">\r\n      <div class=\"wb-section-head\"><span class=\"tick\"><\/span><h2 class=\"wb-section-title\">Customer support<\/h2><span class=\"rule\"><\/span><\/div>\r\n\r\n      <details class=\"wb-item\">\r\n        <summary><span class=\"wb-tog\"><\/span><span class=\"wb-q-text\">How to contact you?<\/span><\/summary>\r\n        <div class=\"wb-answer\"><div class=\"wb-answer-inner\"><p>Write to us at any time at <strong>info@wildberry.ee<\/strong> or contact us through our social media channels. We usually respond within 1 business day and are always happy to help. <\/p><\/div><\/div>\r\n      <\/details>\r\n    <\/section>\r\n\r\n    <p class=\"wb-empty\" id=\"wbEmpty\">We could not find an answer for this search. Try another keyword or contact us. <\/p>\r\n\r\n  <\/main>\r\n\r\n  <!-- ======================= CTA ======================= -->\r\n  <section class=\"wb-cta\">\r\n    <h2>Couldn't find an answer? <\/h2>\r\n    <p>Any and every question is welcome. Write us and we will answer you personally, discreetly and as fast as possible. <\/p>\r\n    <a class=\"wb-btn\" href=\"mailto:info@wildberry.ee\">Write us<\/a>\r\n    <p class=\"wb-promo\">Your first purchase is waiting. Use code <b><b>DERP86<\/b><\/b> and save 20%.  <\/p>\r\n  <\/section>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>.wb-faq{ &#8211;ink:#1a1a1a; &#8211;ink-soft:#3a3a3c; &#8211;muted:#6c6c72; &#8211;pink:#EC1E79; &#8211;pink-deep:#c91464; &#8211;orange:#F47C20; &#8211;orange-soft:#fff1e6; &#8211;sky:#eaf3fc; &#8211;sky-deep:#dcebfb; &#8211;line:#ececec; &#8211;paper:#ffffff; box-sizing:border-box;&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-111944","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Seksipood Wildberry | Seksim\u00e4nguasjad diskreetselt<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wildberry.ee\/en\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Seksipood Wildberry | Seksim\u00e4nguasjad diskreetselt\" \/>\n<meta property=\"og:description\" content=\".wb-faq{ &#8211;ink:#1a1a1a; 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